Shipping & Return Information

Shipping

Where does MD Complete ship to?

We currently ship to all 50 states and are in the process of providing international shipping to select markets. Amazon now ships Deep Moisturizer to Canada.


What is the shipping charge?

Any order over $35 includes free shipping. We charge a flat $2.95 shipping fee for any order less. We primarily ship via USPS First Class Mail. Larger packages are shipped via USPS Priority Mail or UPS. Please allow 4-7 business days for delivery.


How long does it take for my order to process? Am I able to track my order?

Please allow up to 48 hours for your order to process. Once it has been processed, you will receive an email confirmation of your purchase with an order number along with shipping and billing information. You can check the status of your order with the tracking number provided in your confirmation email. Please contact our Client Service Team with any questions (800-260-2250 M-F 9am-6pm EST).


How is sales tax determined?

We are required by law to collect sales tax on orders shipped to addresses in Minnesota, New York and Ohio. Sales tax will be calculated on the total purchase, including shipping charges.


Returns

What’s your return policy?

If you’re not completely satisfied, you can return your products for a full refund within 90 days of your purchase.

How do I return products?

To begin your return process, click here to download your prepaid return label. Print and fill out the label with your information, including the Return Authorization number (RMA#)—the last 5 digits of your order number. If you cannot locate your RA number, contact us at 1-800-260-2250 (M-F 9am-6pm EST).

If your product is received within 90 days of the ship date, your account will be credited for the returned items (excluding any shipping fees on the original order). Please allow 2-3 weeks to process the return. We are not responsible for lost shipments.