Shipping & Return Information
Where does MD Complete ship to?
We ship anywhere in the United States including the contiguous 48 states, Hawaii, Alaska, PO Box addresses, and APO/FPO addresses. International shipping and shipping to US territories is not available at this time.
How much does MD Complete charge for shipping?
All ‘auto-replenishment' kit customers will receive their first shipment free. Other shipments typically require $2.95 shipping unless the total order is more than $35. We primarily ship via USPS First Class except for larger packages which we ship via USPS Priority Mail or UPS. Please allow up to 4-7 business days for delivery.
How long does it take for my order to process? Am I able to track my order?
Please allow up to 48 hours for your order to process. Once your order is processed, you will receive an email confirmation of your purchase with an order number, and shipping and billing information. You can check the status of your order using the tracking number provided in your confirmation email or calling our Client Services Team (800-260-2250).
How is sales tax determined?
We are required by law to collect sales tax on orders being shipped to addresses in Minnesota, New York, and Ohio. Sales tax will be calculated on the total purchase, including shipping and handling charges.
How do I return products?
We stand behind our products with a money-back guarantee (excluding shipping charges) for any product purchased from our website and returned within 60 days. If you have ordered a kit, you have 90 days to return your product. Returns must be accompanied by a Return Authorization number which you can obtain by calling us at 1-800-260-2250 during regular business hours (M-F 9am-6pm EST). Include this RA number inside a mailer along with your name, address, phone number, date of purchase, and remaining unused product. Send it to us at MD Complete Skincare, Suite #1, 614 Wooster Pike, Terrace Park OH 45174. Download Return Label