Orders, Returns, & Replacements
What are my payment options?
You are able to pay for your order with any major credit card or debit card (Mastercard, American Express, Visa, and Discover). MD Complete does not accept money orders, checks, or cash on delivery (COD) at this time.
What is the MD Complete money-back guarantee?
We stand by our products unconditionally and hope you enjoy them too. If for any reason you’re not 100% satisfied with your purchase from MDComplete.com, simply return them within 60 days from the ship date. If you have ordered a kit, you have 90 days to return your product. We’re happy to assist you with a refund (less S & H).
If I’m not satisfied with my purchase, how can I return it?
We understand that sometimes this happens. Please call our Client Services Team (800-260-2250) to arrange for your return by obtaining a RA # (return authorization) within 60 days of the ship date. If you ordered a kit, you have 90 days to return your product. We ask that you include a note inside the box with your name, address, phone number and RA #, along with the product that you are returning. If the returned product is received within 60 days (90 days if you have purchased one of our kits), we will gladly credit your account for the price of the returned items (less S & H). Please allow 2-3 weeks to process the return. We are not responsible for lost shipments. All shipping costs for returned items are the responsibility of the customer. MD Complete values its retail partners. All items purchased through our retailer must be returned to the retailer from which the product was purchased in accordance with their return policies.
Is it safe to use my credit card on the MD Complete website?
It is completely safe to use your credit card on the MD Complete website through our secure server. For added protection, your credit card number is never displayed on our website or in any emails.
Can I place an order by phone?
Yes, you can always place an order with us over the phone by speaking to a member of our Client Services Team (800-260-2250).
What does auto-replenishment mean?
Our auto-replenishment program ensures that you never run out of your favorite MD Complete products and don’t need to worry about the inconvenience of ordering a new supply. By signing up for auto-replenishment, your MD Complete products will be automatically shipped to you so you never run out! Kits are automatically shipped every 90 days and you are given the option to choose the interval timing you want to get individual items shipped. By signing for our auto-replenishment program you have access to our trained skincare consultants who can help customize your skincare regimen. There is absolutely no commitment to auto-replenishment and you are able to cancel it at any time after fully paying for the previous shipment.
How do I cancel my auto-replenishment?
You can cancel your auto-replenishment by calling our client services team (800-260-2250). You can also cancel in the Auto-Replenishment section of your Account.
Does MD Complete ever offer a gift with purchase?
MD Complete offers a full-size free gift with your first kit auto-replenishment order!
How do monthly payments work?
Partial payments make your kit purchases even more affordable! With partial payments, you'll own your full-size 90-day supply skincare products now, but pay for your purchase in smaller monthly installments at no extra charge. When you opt into our auto-replenishment program, the full purchase price will be split into the specified number of installments in the terms of the offer. The first payment will be charged on the day of your order and applicable sales tax (with free shipping & handling for kits!) and the remaining payments will be conveniently charged to the same credit card every 30 days from the initial order date. Please note that when you initially place your order, MD Complete will only charge your credit card for the amount of just the first installment, not the total purchase amount.
How is a refund calculated with partial payments?
MD Complete's 60-Day Money Back Guarantee allows you to return your products within 60 days (90 days if you have ordered one of our kits) from the ship date for a full refund (less S & H). When requesting a refund on your kit purchase, you'll be refunded to the original payment method in the amount of partial payments that you have paid to date. Partial payments will continue until the returned products are received and refunded.All shipping costs for returned items are the responsibility of the customer.
Account Set Up
How do I register for an account? Why should I have an account?
By signing up for an account with MD Complete, you will be the first to know about special offers, new products, and insider tips. Registering for an account also helps make accessing current orders and placing future orders more convenient. Your account will give you access to a faster, an easier checkout process, your order history, and your email subscriptions.
What do I do if I've lost my password?
If you’ve lost your password, click here and follow the instructions. You should receive an email from MD Complete shortly with a new, temporary password to use in order to sign back into your MD Complete account. Once you have logged back in using that password exactly as it appears in the email, you’ll be asked to change your password.
How can I join MD Complete’s mailing list for special offers?
You can always join MD Complete’s mailing list by selecting the Email Sign Up button on the top right corner of our website and entering your email address. It is completely optional to provide us with your birthday.
How do I unsubscribe from MD Complete’s mailing list?
You can unsubscribe from MD Complete’s mailing list by signing into your account and clicking on the ‘Email Subscriptions’ link. You can also unsubscribe directly from one of our newsletters through the ‘unsubscribe’ link at the bottom of the email.
I have very sensitive skin. Are MD Complete products suited for my skin type?
All MD Complete products are specifically designed to be suitable on all skin types. Dr. Zelickson has spent 10 years researching and perfecting MD Complete’s breakthrough ingredient delivery system, which macro-encapsulates ingredients in a protective shell. This innovative delivery system enables the products to be more easily and comfortably absorbed into the skin, and suitable for all skin types. And, with two product lines that address a broad spectrum of skin concerns, every customer is able to find a product or regimen that is best suited for her skin type.Please call our customer service team (800-260-2250) to speak with a skincare expert who can better understand your skin type and help customize a regimen that is right for your skin.
Does MD Complete test its products on animals?
MD Complete products are in no way tested on animals, and we are fully committed to using alternative testing methods for our products. MD Complete is also a proud member of PETA’s Beauty Without Bunnies program and is certified as a cruelty-free company.
Are MD Complete's products recyclable?
Yes, all MD Complete products are completely recyclable. This includes all of our cartons, inserts, bottles, and tubes.
Are MD Complete products paraben-free?
Yes, all MD Complete products are 100% paraben-free.
Can pregnant or nursing women use MD Complete?
You should always consult with your doctor before using any new products while pregnant or nursing.
Who do I tell about my great experience with MD Complete products?
We are very excited that you had such a good experience with MD Complete products and would love to hear your feedback. To rate and review a product, visit the product page and click on “write a review.” Please feel free to email our client services team and reach out to us on Facebook or Twitter too!
How can I get a sample of MD Complete?
At this time, MD Complete does not offer samples of our products. We do offer a 60-day (90-day if you have ordered one of our kits) money back guarantee so you have time to try the products and return if you are not 100% satisfied.
Who do I contact for press inquiries?
For all press inquiries, please contact MDComplete@EvolveMKD.com.
Who are the authorized retailers for MD Complete products?
Target and CVS are the only authorized retailers for MD Complete products. Select MD Complete products are also available at Dr. Brian Zelickson’s clinic, Zel Skin & Laser Specialists, in Edina, Minnesota.
Who do I contact if I think I might have an allergy or irritation to the products?
We’re very sorry that you aren’t having a good experience with your MD Complete products. Please contact our Client Services Team (800-260-2250) immediately to speak with a skincare expert who can better understand your experience and help customize your regimen for your skin type.