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Frequently Asked Questions Please post all new question or comments to our support area. Select the Edit Menu - Find to search for topics based on a keyword. Can I convert the data from my existing practice management system? If I buy the Total Package System, what type of computer will I be getting?
How do I align the new Form and How do I make MDC print to the new form
What is the Cost of M.D. Complete? M.D. Complete systems start under $1000. This is typically a single user system with paper and electronic claims processing, accounts receivables, reporting, and patient statements. If you'd like a quote, please visit the Product information page.
How can I get a Free Demo of M.D. Complete? To request a demo, please go to the Demo Download page. We will send you a link to the download site. What kind of Hardware do I need to use MDC? You should have at least a Pentium 4 computer with 512 MB RAM and 5 GB hard disk space. MDC runs on Windows® 2000/XP/Vista. If you are going to network MDC for multiple users we recommend that you have 1GB on the main or server computer.
Can I run MDC on a Network? What do I need? Yes, MDC can run on an office network. You will need one MDC Server License and one or more Additional MDC Client Licenses. Our Total Package Systems provide everything necessary for MDC networking. Your office must be pre-wired for networking. In many cases, we can provide assistance in office wiring.
Can I convert the data from my existing practice management system? Yes. The key is to be able to export your data from another system into a format that can be imported by MDC. MDC has a very flexible import feature that allows you to import data from a CSV Text file, Excel, dBase, Foxpro, or Access file. You can import patients, insurance carriers, and physicians. You can also use the CPT® and ICD9 Manager to import codes from a CD.
What does the Demo program allow me to do? The demo program has all the features and functionality of the licensed MDC program. The demo program will only allow a limited number of patients.
How many patients or Claims does MDC support? There really is no limit to the number of patients or claims that MDC will support.
What language was MDC written in? MDC was written from scratch using Microsoft Visual C++. It is a complete 32 bit application that is designed specifically to run on the Microsoft Windows platform. The backend database is Microsoft SQL Server.
If I buy the Total Package System, what type of Workstation am I getting and what are the specifications? The Workstation that we provide with our Total Package Systems are Intel based systems with at least a 2.5GHZ Pentium 4, 120 GB Hard drive, 1GB RAM, CD-ROM, Network Interface, Sound, Mouse, Keyboard, and 19" flat panel monitor.
How do I log into MDC for the first time? M.D. Complete uses the same login information that you use to login to your computer when it starts up . If you do not enter a login when starting your computer, you will not need a login to run MDC.
Will MDC run on Windows Vista? Yes. You must be set up as an Administrator in order to install and setup MDC for the first time. We have tested the software on all platforms including Windows 2000, XP, and Windows Vista.
How do I transfer my database to another computer If you need to transfer your database to another computer, you'll need to Backup your database on the existing computer, and then Restore the database on the new computer. This is done through the File Menu. If you are restoring for the first time on the new computer, create a Practice on the new computer first. This will create a Folder for the database that you want to restore. Then, login to MDC, select the File Menu Restore.
What reports can I run? MDC will run reports for Patient Accounts Receivables, Insurance Company Receivables, Patient with EDC's, Day Sheets, Date Selected Transactions, History on HCFA and Statement printouts, CPT Usage and efficiency, and ICD9 Usage. You can also print Patient Statements, Invoices, Credit Memos, and General Patient Information Sheets.
Can I sort my reports based on date, insurance company, amount of charge, patient name... etc. ? Yes. You can sort a report automatically by clicking your mouse on the column header of the field you want to sort by. Clicking on the column header a second time will sort again in the reverse order.
Can MDC electronically file HCFA-1500 forms? Yes. MDC can print a HCFA to a printer or to an electronic file. The electronic file can be uploaded to the Clearinghouse that you select. M.D. Complete can prepare claim data that is compliant with the ANSI 837 file format and we have successfully completed testing for claims sent directly to Medicare.
How do I align the new CMS-1500 and how do I tell MDC to use the new form when printing claims? To align the new form, select Edit – Preferences. In the upper left corner, the screen will say Form Type. Make sure you select the 08/05 form. Then enter the nudge parameters. There are separate nudge parameters for the 08/05 form so make sure you select the correct form before entering the nudge parameters and testing the form. Most client have needed to align the form vertically (about 0.25) This selection does not determine what form is used when you print a real claim. It is only used to set the alignment parameters. Each payer can be set to use the old or new form. Edit the payer and select ‘filing setup’ to check or change the form that they are using. Or from the Edit – Preference screen, click the button that says ‘Set HCFA form version’. This will allow you to set all payers to use one form or the other.
Can I have the daily schedule print to one printer while having claim forms or statements print to another printer? Yes. You can specify the printer you want to use for up to 9 different types of reports. These printers can be connected to the computer you're using, or they can be network printers in another room.
How easy is it to add another Physician to the practice? Very easy. At any time, simply select the File menu - New Physician - and then enter the new Physicians information in the pop up Window.
What type of printer do I need to print HCFA forms, reports... etc. Any printer that you have connected to your computer can be used by M.D. Complete. M.D. Complete will automatically adjust its print format to match your printer. This includes all Ink Jet, Laser, or Dot Matrix style printers.
Does the program incorporate "hot keys" or "short cuts"? Yes. As with most Windows style programs, almost all MDC functions can be activated from a Toolbar or hotkey. Navigation inside Windows can be accomplished with or without a mouse. As you get more familiar with MDC, you'll find it much faster to use the keyboard as opposed to clicking with the mouse.
How do I transfer my database to my home computer? See the link Transferring your Database
How often should I backup my data file? You should backup your data file every day. Depending on the size of your data file, you may or may not be able to save it to a floppy disk. If the file becomes too large to fit on a floppy, you should either save it to another computer on your network (if you're running a network), or save it to a zip drive. Create multiple locations for your backup data file and rotate where you save your data file. For example, create an Odd Day backup file and an Even Day file. On Odd numbered days, save your backup to the Odd number file. On Even numbered days, save your backup to the Even number file.
When I exit MDC, and I select Backup, where does my file get backed up to? When exiting MDC, if you select backup, your MDC file is automatically backed up to the previous backup location. To change the location, manually select the File menu - Backup command.
How do I enter a patients opening balance? To create a Patients opening balance, create a CPT and ICD9 code for an opening balance. For example, 99999. Then go to the Transaction screen and create a Transaction using this CPT and ICD9 code. The amount of the transaction will be the patients opening balance.
I want to import CPT and ICD9 codes. Where can I get the Master CD's that I need? The Office Suite version comes complete with all recent CPT ® and ICD-9 codes. You can also purchase the codes directly from the AMA and import the AMA CD into MDC.CPT is a registered trademark of the American
Medical Association
How do I record a patient prepayment? To record a prepayment made by a patient, load the Receive Payments screen. Select the patient that made the prepayment. In the patient register, click the button that says 'Prepayment' and enter the amount of the payment.
Can I have the Scheduler open while doing other tasks? Yes. Any Window that you open can remain open while doing other tasks. You will also notice that information in background Windows will automatically update if the data is changed in another Window.
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